Terms of Service

Welcome to Happy Valley Cleaning & Contracting!
We’re honored to have you as part of our service family. Please take a moment to review the terms and conditions that apply when booking with us. Your understanding and cooperation help us provide you with the highest level of service.

📸 Quality Assurance Photos
By booking a service, you consent to us taking before-and-after photos for internal quality control purposes only. We will never post or share any images of your property publicly without your express permission.

❌ Cancellation Policy
We understand that plans can change. However, to respect our team’s time:

  • Cancellations made with less than 24 hours’ notice will incur a fee of 50% of your quoted service cost.

  • Cancellations made on the day of service or upon arrival will be charged 75% of the scheduled service fee based on the reserved time.

  • If a cleaner is already en route or arrives at your location, you will be billed hourly for their drive time in addition to applicable cancellation fees.

🔁 Recurring Cleaning Policy
If more than 30 days have passed since your last cleaning, your home may require another deep clean—even if another service was used in the meantime. This additional service is not always as extensive or costly as the initial deep clean but will be more than a routine upkeep clean.

🚗 Travel Fees
For locations more than 30 miles from our home base, a travel charge of $0.65 per mile (round-trip) will be added to your invoice.

🧾 Invoices & Payment Terms

  • No cash or checks accepted. Invoices are sent via text or email following each appointment.

  • We ask that you pay promptly upon receipt.

  • A $100 minimum is required to book any service.

  • If payment is not received within 15 days, a 20% late fee based on the original invoice total will be applied weekly until payment is made.

  • Invoices unpaid after 45 days will result in accrued late fees and promptly escalated to collections or legal action.

💬 Service Issues & Satisfaction Guarantee
We do not offer refunds. However, if any concerns arise, please contact us within 24 hours of your service so we can promptly address the issue and ensure your satisfaction.

🧼 Additional Cleaning Needs
Please inform us in advance if extra or specific cleaning tasks are needed outside the scope of your routine service. This allows us to properly prepare and allocate time.

🐜 Bug Infestations
Our employees are not required to work in homes with visible or active infestations. For these types of appointments, we request volunteers, and they are provided with specialized supplies & PPE. If such conditions are identified (e.g., bed bugs), the appointment will be stopped immediately if we were not notified prior to the appointment. You may reschedule after proper assessment of the infestation has been taken.

🧽 Floor Care & Steam Mop Policy
We exclusively use a steam mop at all cleaning appointments to ensure thorough sanitation and environmental safety. By booking with us, you acknowledge that Happy Valley Cleaning & Contracting is not liable for any damage that may occur from the use of a steam mop.
If you prefer a different type of mop be used, you must request this with a staff member in advance of your appointment. We are happy to accommodate when possible with the right notice.

🧾 Sales Tax
A 6% sales tax is added to every invoice unless a valid tax exemption number is provided.

🧍 Conduct & Respect
We expect courteous and professional interactions.

  • Rude behavior, name-calling, or negotiating pricing with our team members on-site will not be tolerated.

  • You’re welcome to be present during the cleaning and communicate specific preferences, but please avoid hovering or making staff uncomfortable during their work.

💵 Tipping
While tipping is not required, it is always appreciated by our team members.
If you’d like to tip, you may do so directly at the time of service or include it with your payment.
Your generosity goes a long way in showing appreciation for our staff’s hard work and commitment.

By booking with Happy Valley Cleaning & Contracting, you confirm that you have read, understood, and agree to comply with these terms.
If you have any questions, don’t hesitate to contact us. We’re here to help and honored to serve you.

Thank you for choosing Happy Valley Cleaning & Contracting!